Contract Terms & Conditions

All services purchased from Synergy Fitness & Nutrition must be preceded by the applicant acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Synergy Fitness & Nutrition, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card, cash, or cheque on the dates as predetermined in the services contract.

 

Registration & Purchase

To register or purchase from the Synergy Fitness & Nutrition online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Refund & Cancellation Policy

All purchases are non-refundable. I understand that the only way I may receive a full refund for the services (not included those services used) I have purchased from Synergy Fitness & Nutrition is if I move out of province and can show my new change of address or I have a doctors note stating I can no longer exercise.

Classes/Sessions

Cancellation – 1 hour notice is required for cancellation of single classes and 24 hours noticed is required for cancellation of single nutrition sessions. Missed classes/sessions without the appropriate notice will be charged as if attended.
Medical Cancellations – Cancellation is permitted where a client, athlete, or team is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the client, athlete, or team was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Memberships

I understand that my three, six, or twelve membership service will be deactivated if my account becomes more than 30 calendar days late. I also understand that there may be a $200.00 cancellation fee if I choose to cancel my three, six, or twelve membership before its agreed upon and scheduled cancelation date. The only way to waive the cancellation fee before its agreed upon and scheduled cancelation date would be if I move out of province and can show my new change of address or I have a doctors note stating I can no longer exercise. I am aware that I have the option for freeze my monthly payment for up to two months at one time if I am leaving the province, or have a doctors note stating required time off.

Privacy Policy

Your Privacy 
Synergy Fitness & Nutrition respects your privacy and pledges to maintain the confidentiality of your personal information.  All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000).   References to Synergy Fitness & Nutrition may include its affiliates, depending on the context.  For questions regarding our privacy policy please express this in writing to: Synergy Fitness & Nutrition 550 University Avenue, Charlottetown, PE, C1A 4P3

Legal Obligation of Information Release
Synergy Fitness & Nutrition will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Advantage 4 Athletes Conditioning Centre’s interests. We will seek to ensure that any proposed disclosure is required in the
circumstances and then ensure that we disclose only the information that is required.

Use of Your Information
Synergy Fitness & Nutrition obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration.  Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of Synergy Fitness & Nutrition or its affiliates will take place only under the following circumstances:
(a) When you give consent – We will disclose your personal information when you have given consent.
Under no circumstances do we sell participant or personal information to others.  Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about Synergy Fitness & Nutrition and its affiliates and programming.  This consent is optional and you can decide to withdraw it at any time.  Information collected by Synergy Fitness & Nutrition about its users is used internally by authorized employees of Synergy Fitness & Nutrition for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at Synergy Fitness & Nutrition, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Synergy Fitness & Nutrition and on our site.

Securing Your Information 
The Synergy Fitness & Nutrition website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.